Privacy Policy

Last Updated: 12/10/25

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services. By accessing or using our website, you agree to the terms outlined in this policy.

2. Data Collection

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Any other information you voluntarily provide through forms or communication

Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referring links
  • Cookies and tracking data (see “Cookies and Tracking” below)

Consent Data

  • Records of your consent for communications, including SMS opt-in and opt-out status
  • Time and method of consent collection

3. Data Use

We may use collected information for purposes including:

  • Providing and improving our services
  • Responding to inquiries or requests
  • Sending notifications, updates, and service-related communications
  • Delivering marketing messages with your consent
  • Maintaining compliance with legal or regulatory requirements
  • Verifying and storing communication consent to meet TCR and carrier guidelines

4. Data Sharing

We do not sell your personal information. We may share your data only in the following situations:

Service Providers

We may share information with trusted third-party vendors that help operate our website, manage communications, or perform services on our behalf (e.g., SMS delivery platforms, payment processors, analytics providers). These parties are authorized to use your information only as necessary to provide services to us.

Legal Compliance

We may disclose information if required to do so by law, regulation, or legal process, or to protect our rights, safety, or property.

SMS & Marketing Data Limitations 

SMS opt in and Phone numbers collected for Communications purposes will not be shared with Third parties and affiliates for Marketing.
SMS consent is not shared with third parties or affiliates for marketing purposes.

SMS Compliance Statement

By providing your phone number, you agree to receive SMS messages from us. Message and data rates may apply. Message frequency may vary. You can reply STOP to unsubscribe or HELP for assistance.

SMS Terms of Service

1) SMS Consent Communication: 

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2) Types of SMS Communications: 

If you have consented to receive text messages from Solis Acupuncture, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Conversational Messages
    Marketing Messages

Example: “Hello, this is a friendly reminder of your upcoming appointment with [Agent’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3) Message Frequency: 

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.

4) Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5) Opt-In Method: 

You may opt-in to receive SMS messages from Solis Acupuncture in the following ways:

  • We Ask them Verbally

6) Opt-Out Method: 

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7) Help: 

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://solis.care/

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8) Standard Messaging Disclosures: 

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy page and Terms and Conditions section.
  • Message frequency may vary

5. User Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal limitations
  • Opt out of marketing communications at any time
  • Withdraw consent for SMS communications by replying STOP
  • Request a copy of your stored consent record

To exercise these rights, please contact us using the information below.

6. Data Protection

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. These measures may include encrypted data transmission, secure servers, restricted access, and ongoing monitoring. While we strive to protect your information, no method of transmission or storage is completely secure.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve services. You may disable cookies in your browser settings, but doing so may affect site functionality.

8. Third-Party Links

Our website may include links to third-party sites or services not operated by us. We are not responsible for their content or privacy practices. We encourage users to review their respective privacy policies.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Solis Acupuncture
Email: sc@solis.care
Phone: 831-464-1605