Privacy Policy

Last Updated: February 16, 2026

1. Introduction

This Privacy Policy explains how Solis Acupuncture, Inc. ("Solis," "we," "us") collects, uses, discloses, and protects your information when you visit our website (https://solis.care/) or interact with our services. By accessing our website or opting into our communications, you agree to the terms outlined in this policy.

2. Data Collection

We may collect the following types of information:

Personal Information: Name, phone number, email address, mailing address, and any other information you voluntarily provide.

Usage Data: IP address, browser type, device information, and pages visited.

Consent Data: Records of your specific consent for communications, including SMS opt-in/opt-out status, time, and method of consent.

3. Data Use

We use the collected information to:

  • Provide and improve our acupuncture and wellness services.
  • Respond to inquiries and send appointment notifications.
  • Deliver marketing messages (only with your explicit consent) via SMS.
  • Maintain compliance with legal, TCR (The Campaign Registry), and carrier guidelines.

4. Data Sharing & SMS Privacy

We do not sell your personal information. We share data only with trusted service providers who help operate our business (e.g., SMS delivery platforms, payment processors). These parties are authorized to use your information only as necessary to provide these services to us.

Important SMS Privacy Note:
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not share SMS consent with third parties or affiliates for their own marketing purposes.

5. SMS Terms of Service

By providing your phone number and opting in, you agree to receive SMS messages from Solis.

  1. Types of Messages: You may receive appointment reminders, follow-up care instructions, conversational messages from our staff, and marketing updates.
  2. Example Message: “Hello, this is a friendly reminder of your upcoming appointment with Solis at our Santa Cruz clinic on [Date] at [Time]. Reply STOP to opt out.”
  3. Message Frequency: Message frequency varies based on your interaction. You may receive up to 4 messages per month regarding promotions or account status.
  4. Fees: Standard message and data rates may apply depending on your carrier.
  5. Opt-In Method: You may opt in via our website forms, during intake, or verbally at our Scotts Valley or Santa Cruz locations.
  6. Opt-Out Method: You can opt out at any time. Simply reply “STOP” to any SMS message you receive. You will receive one final confirmation message.
  7. Help: For assistance, reply “HELP” to any message or visit https://solis.care/.

6. User Rights

You have the right to access, correct, or request the deletion of your personal data. You may withdraw your consent for SMS communications at any time by replying STOP.

7. Data Protection

We implement industry-standard administrative and technical safeguards (including encrypted transmission and secure servers) to protect your information. While we strive for total security, no method of transmission is 100% secure.

8. Third-Party Links & Cookies

Our site uses cookies to enhance user experience. We may link to third-party sites; we are not responsible for their privacy practices and encourage you to review their policies.

9. Contact Information

For questions or to exercise your data rights, please contact us:

Solis Acupuncture, Inc.

Email (Santa Cruz): sc@solis.care

Email (Scotts Valley): sv@solis.care

Santa Cruz: (831) 464-1605

Scotts Valley: (831) 854-9060